IBM Verse
Bringing human intuition to email.
I joined IBM Design in October 2015 as a member of IBM Collaboration Solutions (ICS), a B2B/SaaS division that develops enterprise messaging and content-collaboration software for knowledge workers.
During the first year and a half, I helped lead Verse Mail and Calendar into the cognitive era by leveraging machine learning to visualize the future intuition of messaging on web and mobile platforms.
I created this introductory video as a contextual primer for my design explorations below.
Cognitive Inbox
web + Mobile
Analyzes user behaviors with machine learning to stack related emails in a way that minimizes context-switching for increased focus
Suggested Recipients
web + mobile
Makes email composition a breeze by analyzing communication patterns to suggest the most relevant recipients to address on an email
Message Threads
mobile android
Turns a fragmented inbox into a series of fluid conversations by tying together messages and their reply chains
Calendar Refresh
mobile android
Keeps users on schedule in a more functional and stylish way while they're on-the-go
IBM Connections
Connecting people, places, and things.
After a year and a half on Verse, I found myself promoted to ICS Connections, IBM’s enterprise software for organizational networking, content-creation, and collaboration.
I'm currently leading the customization of a new visual design language and co-leading the UX research and design of a new content service platform.
While in progress, the Content Service work will remain password-protected below.
Brand Customizer
Web
Enables clients & business partners to customize IBM Connections with their own brand language so that their employees & clients can share a cohesive experience across all of their digital resources
Content Service Hub
Web + mobile
Creates a central view of content living across multiple apps so that time spent searching becomes time spent working
Calibrace+
Supporting patients w/ Parkinson's disease.
At Carnegie Mellon University (CMU), I worked on an interdisciplinary team of 5 that empowered our client to realize her purpose as a medical device start-up by addressing white space in the biomedical wearables market for Parkinson's disease.
My human-centered research and innovative prototypes received a US Utility Patent and delivered the proof of concept that our client needed to win $25K in seed funding from Innovation Works as 1 of 6 start-ups accepted into the Pittsburgh accelerator, Alphalab Gear.
Calibrace+
biomedical engineering design
A patented thoracic wearable that enhances the quality of life for Parkinson’s patience living with severe spinal curvature
"Wicked Problems"
Disrupting complex problems for sustainable futures.
At CMU, I found myself impassioned by designing products and services for "wicked problems" like social equity and environmental sustainability to name a couple.
Corner Exchange
Urban Gentrification
An interactive platform that mobilizes transitioning communities to develop from within by facilitating co-creative experiences between community members and the redevelopers who affect change in their neighborhoods
Couri
Future mobility of goods
A goods-sharing mobility service (sponsored by Ford Motor Company) designed to maintain an infrastructure of accountability between borrowers and lenders in the future rise of megacities